Why is diversity and inclusion training important for OLs?

• A. It helps OLs pass exams.
• B. It ensures respectful interactions, supports all students, and fosters an inclusive campus climate.
• C. It is optional.
• D. It is only for staff.

Answer: (B)

Diversity and inclusion training for OLs matters because it equips them to interact with a wide range of students in a respectful way, support every learner, and help create an inclusive campus climate. As OLs welcome new students, they’ll encounter differences in background, identity, and lived experience. Training gives practical tools to use inclusive language, recognize and address microaggressions, facilitate conversations about belonging, and guide peers to the right campus resources. It also sets expectations for behavior and accountability, reinforcing the campus values of equity and safety. When OLsModel welcoming, informed, and supportive conduct, it reduces misunderstandings, improves the onboarding experience, and strengthens students’ sense of belonging and engagement. This purpose isn’t about exams, and it isn’t optional or limited to staff—OLs are ambassadors who play a key role in shaping an inclusive environment from the start.