UTD Orientation Leaders Practice Exam

When you’re unsure about a resource’s status, acknowledge the uncertainty and offer to check and follow up. This keeps information accurate and shows you’re taking responsibility for the student’s needs. You can say you’ll look into it right away and get back with the latest update within a set timeframe, then actually follow through. This approach preserves trust, avoids spreading misinformation, and helps the student plan accordingly. Providing an inaccurate status wastes time and can mislead the student. Escalating to a supervisor immediately without trying to verify can create unnecessary delays. Delaying without a concrete plan leaves the student waiting and uncertain; instead, pair the follow-up with a specific timeframe and deliver on it.