Which statement best reflects how OLs demonstrate credibility when guiding new students about campus resources?

• A. Only provide information you personally know without verifying with official sources.
• B. Deflect questions and avoid giving resources.
• C. Learn campus layout and be able to guide students efficiently, providing accurate information or directing to official resources.
• D. Dismiss questions as unimportant.

Answer: (C)

Credibility as an OL comes from being well-informed and dependable. Knowing the campus layout and where to find authoritative information lets you guide new students efficiently with confidence. Providing accurate details or directing them to official resources shows you’ve done your homework and respect the authority of campus offices, which builds trust because students can rely on your guidance. Sharing information you haven’t verified, deflecting questions, or acting dismissive signals that you’re unprepared and can’t be trusted. To strengthen credibility, learn key locations and services, stay current with official sources, and be ready to verify details or point students to the right office if needed.