Which scenario demonstrates appropriate crisis response?

• A. A student reports a medical emergency; an OL calls emergency services and follows campus protocol
• B. A non-emergency question about dining hall hours
• C. An OL tries to calm someone without reporting
• D. An OL posts about it publicly

Answer: (A)

In a crisis, safety comes first and trained help must be engaged quickly by following established procedures. The best scenario shows recognizing the medical emergency, immediately calling emergency services, and following campus protocol. This demonstrates not only getting professional help fast but also adhering to the campus system for emergencies, which may include notifying campus security, guiding responders to the location, and documenting the incident as required. In contrast, a non-emergency question about dining hall hours isn’t a crisis, trying to calm someone without reporting leaves real danger unaddressed, and posting publicly about the situation can violate privacy and potentially impede safety by spreading information inappropriately.