Which of the following should OLs avoid when giving campus tours?

• A. Provide general directions using nearby landmarks and refer to the official map.
• B. Overloading with too many details, rushing, or providing inaccurate locations; stick to the itinerary and landmarks.
• C. Skipping stops to save time.
• D. Telling students only about student clubs.

Answer: (B)

Delivering a campus tour that is clear, accurate, and well-paced is essential. When an OL overloads the tour with too many details, rushes through stops, or provides inaccurate locations, the experience becomes hard to follow and loses credibility. Visitors struggle to retain information, may miss key spots, and trust in what they’re being shown declines. The best practice is to stick to the planned itinerary and reference recognizable landmarks, using the official map as a guide. That keeps the flow steady, ensures important points are covered, and helps guests orient themselves. Quick detours into excessive minutiae or errors disrupt the pace and can leave attendees overwhelmed or confused. While using landmarks and maps is helpful, and there are times when you might adjust the schedule, the most reliable way to maintain a successful tour is to avoid overload, rushing, and inaccuracies and instead present a concise, accurate, and well-structured walkthrough.