Which approach to housing questions during orientation is considered best practice?

• A. Refuse to answer and wait for a later session.
• B. Provide general guidance about on-campus housing and direct to the Housing Office or official site for current details.
• C. Promise there will be no changes to housing details.
• D. Provide only rumor-based information.

Answer: (B)

When guiding new students about housing during orientation, the best practice is to provide general guidance about on-campus housing and direct students to the Housing Office or the official site for current details. This keeps information accurate and up-to-date, since housing policies can change and official sources have the latest facts. It also models good information-seeking behavior by showing students exactly where to find updates rather than guessing. Refusing to answer delays help; promising there will be no changes is risky and can mislead; sharing rumors spreads misinformation and damages trust.