Which approach best supports providing accurate information during orientation when a policy is unclear?

• A. Guess an answer to keep the session flowing.
• B. Acknowledge the uncertainty, say you don’t know, and offer to consult official resources or supervisor.
• C. Dismiss the question and move on.
• D. Tell the student to look it up later without assistance.

Answer: (B)

When information isn’t clear, transparency and accuracy are what matter most. The best approach is to acknowledge that you don’t have a definitive answer on the spot and offer to consult official resources or your supervisor. This keeps information honest, builds trust with new students, and ensures you provide a verifiable, consistent response. Relying on guesswork can spread misinformation and hurt your credibility. Dismissing the question or moving on leaves students without guidance and diminishes the session’s usefulness. Telling students to look it up later without support leaves them without help and can lead to inconsistent messaging. By directing them to official materials or a supervisor, you model how to handle unclear policies responsibly and keep the orientation productive.