Which approach best contributes to creating a positive first impression of the university?

• A. By being strict and formal at all times.
• B. By focusing on administrative tasks only.
• C. By being welcoming, knowledgeable, organized, and proactive in helping students.
• D. By avoiding interactions and keeping distance.

Answer: (C)

First impressions hinge on warmth, competence, and a readiness to help. When orientation leaders are welcoming, knowledgeable, organized, and proactive in helping students, newcomers feel valued and safe, receive accurate information, see that events and processes run smoothly, and sense there is solid support as they start university life. This combination signals that the university cares about their success and that they can rely on staff to guide them through the transition.

Being welcoming reduces anxiety and builds belonging, while knowing the right information prevents confusion and builds trust. Showing organization conveys reliability and efficiency, so students believe they will be supported as they navigate deadlines, resources, and campus life. Being proactive demonstrates initiative and genuine care, creating a sense that help is available before problems arise.

In contrast, remaining strictly formal all the time can feel distant, focusing only on tasks ignores the personal connection students need, and avoiding interactions leaves students unsure about whom to turn to.