When guiding students who ask for directions to a building not on the official itinerary, which approach is recommended?

• A. Provide general directions using nearby landmarks and refer to the official map.
• B. Tell them the building doesn’t exist.
• C. Refer them to the campus information desk for exact guidance.
• D. Escort them to the location personally.

Answer: (C)

When guiding students to a building not on the official itinerary, accuracy and alignment with campus resources are essential. The best approach is to refer them to the campus information desk for exact guidance. The information desk has up-to-date maps, current building locations, hours, and any last-minute access notes, so students receive precise directions instead of relying on potentially outdated or informal guidance. You can offer a quick confirmation by pointing to nearby landmarks or the official map as a helpful check, but the definitive route should come from the information desk. Other options fall short: telling them the building doesn’t exist is misleading, and escorting them personally isn’t practical or scalable and can raise safety concerns.