What is the role of an OL in helping students register for classes or navigate the student portal?

• A. Enroll students in classes on their behalf
• B. Change class selections for students
• C. Walk students through the portal and modify enrollment if necessary
• D. Provide general guidance and direct them to official resources; do not modify enrollment

Answer: (D)

The key idea here is guiding students to take ownership of their registration by using official resources. An OL is there to help you understand how to use the student portal, point you to the right pages for class searches, prerequisites, holds, deadlines, and required steps, and answer questions about the process. They can walk you through the portal step by step and clarify what each option means, but they do not perform enrollment actions for you. Keeping enrollment actions in the student’s hands protects accuracy, respects privacy, and aligns with campus policies, since changes to a student’s schedule must come from the student or through official registrar channels. So the strongest course is to provide general guidance and direct you to official resources, without modifying enrollment.