What is a good strategy to handle a question about campus buildings and landmarks you don't know?

• A. Be prepared with a quick reference, offer to look it up, and guide to map or information desk
• B. Ignore the question
• C. Say 'I don't know'
• D. Tell them to google it themselves

Answer: (A)

Handling questions about campus buildings and landmarks you don’t know means using ready resources to give quick, accurate guidance and then directing the person to the right place for confirmation. The best approach is to have a quick reference handy (like a campus map or directory), offer to look it up, and guide them to the map or the information desk. This shows you’re proactive, respectful, and service‑oriented: you acknowledge the question, don’t pretend to know everything, and connect them with an authoritative source so they get the correct details. It keeps the interaction smooth and builds trust, while localizing the search for accurate information. Other approaches—ignoring the question, saying you don’t know, or telling them to Google it—don’t provide immediate, reliable assistance and can leave the person uncertain.