If a student asks about an accommodation for a disability, what should OL do?

• A. Promptly decide on accommodations and implement them for the student
• B. Provide general information only, and refer them to campus resources
• C. Refer to the Disability Services office and direct them to the process; do not decide on accommodations
• D. Ignore the request

Answer: (C)

When a student asks for a disability accommodation, the process must go through the campus Disability Services office. The student’s request is handled through that office to ensure proper documentation, an interactive discussion, and individualized, equitable access. As an Orientation Leader, your role is to connect the student to Disability Services and explain the steps they’ll need to take, then support them in starting the process. You should not decide or implement accommodations yourself because those determinations require official assessment, coordination with instructors, and adherence to campus policies. If helpful, you can share general information about what documentation might be needed and where to find Disability Services, and offer to help initiate the referral. This approach ensures timely, confidential, and compliant access to accommodations.